Refund Policy

Last Updated: September 28, 2025

At Aeaiortix, we strive to provide high-quality educational services and ensure participant satisfaction. This Refund Policy outlines the terms and conditions under which refunds may be requested and processed for our workshop programs and online courses.

1. General Refund Terms

Refund eligibility depends on the type of service purchased, the timing of your request, and the specific circumstances outlined below. All refund requests must be submitted in writing to [email protected].

2. Workshop and Course Refunds

2.1 Full Refund Eligibility

You may be eligible for a full refund in the following circumstances:

Cancellation request is made more than 14 days before the scheduled workshop or course start date
The workshop or course is canceled by Aeaiortix for any reason
Technical issues on our platform prevent you from accessing purchased content, and we are unable to resolve the issue within 7 business days
The workshop or course content materially differs from what was described at the time of purchase

2.2 Partial Refund Eligibility

Partial refunds may be granted under the following conditions:

Cancellation request is made between 7 and 14 days before the workshop start date (50% refund)
You have completed less than 25% of a self-paced course and request a refund within 14 days of purchase (75% refund)

2.3 No Refund Situations

Refunds will not be provided in the following cases:

Cancellation requests made less than 7 days before the scheduled workshop start date
You have completed more than 25% of course materials
More than 30 days have passed since the course purchase date
You have downloaded or accessed significant portions of course materials
Failure to attend a scheduled workshop without prior cancellation notice
Dissatisfaction with course content that accurately matches the provided description
Changes in personal circumstances that prevent participation

3. Subscription Services

3.1 Monthly Subscriptions

Monthly subscription payments are non-refundable. You may cancel your subscription at any time, and you will retain access until the end of your current billing period. No partial refunds will be issued for unused time within a billing cycle.

3.2 Annual Subscriptions

Annual subscriptions may be eligible for a prorated refund if:

Cancellation is requested within 30 days of initial purchase and less than 10% of available content has been accessed (full refund minus processing fees)
Cancellation is requested after 30 days but before 90 days, with minimal usage (prorated refund based on unused months, minus a 15% administrative fee)

No refunds will be issued for annual subscriptions after 90 days from the purchase date.

4. Special Circumstances

4.1 Medical or Emergency Situations

We understand that unexpected circumstances arise. In cases of serious illness, medical emergency, or other exceptional circumstances, we may consider refund requests on a case-by-case basis. Supporting documentation may be required.

4.2 Technical Issues

If you experience technical difficulties accessing our platform or content, please contact our support team immediately at [email protected]. We will work diligently to resolve the issue. Refunds due to technical problems will only be considered if we cannot provide a solution within a reasonable timeframe.

5. Refund Request Process

5.1 How to Request a Refund

To request a refund, please follow these steps:

Send an email to [email protected] with the subject line "Refund Request"
Include your full name, registered email address, and order number
Clearly state the reason for your refund request
Provide any relevant supporting documentation

5.2 Processing Timeline

Once we receive your refund request:

We will acknowledge receipt within 2 business days
We will review your request and respond with a decision within 7 business days
If approved, refunds will be processed within 10 business days
Refunds will be issued to the original payment method used for purchase

5.3 Refund Method

All approved refunds will be returned to the original payment method. Depending on your financial institution, it may take an additional 5 to 10 business days for the refund to appear in your account.

6. Non-Refundable Items and Services

The following items and services are non-refundable under all circumstances:

One-on-one coaching or consultation sessions that have been completed
Certification fees and examination costs
Downloaded digital resources, templates, or materials
Access to archived or recorded workshop sessions after viewing
Third-party services or tools integrated with our platform
Promotional or discounted purchases marked as "non-refundable" at checkout

7. Group Enrollments and Corporate Accounts

Refund policies for group enrollments or corporate accounts may differ from individual purchases. Please refer to your specific agreement or contact us at [email protected] for information regarding group refund policies.

8. Chargebacks and Disputes

If you initiate a chargeback or payment dispute with your financial institution without first attempting to resolve the issue with us directly, your account will be immediately suspended, and access to all services will be terminated. We strongly encourage you to contact us first to resolve any billing concerns.

9. Modification of Services

Aeaiortix reserves the right to modify, update, or discontinue services at any time. If significant changes affect your purchased services, we will notify you in advance and discuss available options, which may include refunds or credits toward alternative offerings.

10. Credits and Alternative Solutions

In some cases where a full refund may not be applicable, we may offer:

Account credits for future purchases
Transfer to a different workshop or course of equivalent value
Extended access period to course materials
Complimentary enrollment in a related workshop

11. Force Majeure

Aeaiortix is not liable for refunds due to circumstances beyond our reasonable control, including but not limited to natural disasters, acts of government, war, terrorism, labor disputes, or other force majeure events. In such cases, we will work with affected participants to reschedule or provide reasonable alternatives.

12. Policy Updates

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after any modifications constitutes acceptance of the updated policy. We encourage you to review this policy periodically.

13. Contact Information

If you have questions about this Refund Policy or need assistance with a refund request, please contact us:

Aeaiortix
Corbally, Limerick, V94 X2TW, Ireland
Email: [email protected]
Phone: +353 1 868 0501

14. Refund Eligibility Summary Table

Service Type	Timeframe	Usage Condition	Refund Amount
Workshop Registration	More than 14 days before start	Any	100%
Workshop Registration	7-14 days before start	Any	50%
Workshop Registration	Less than 7 days before start	Any	None
Self-Paced Course	Within 14 days of purchase	Less than 25% completed	75%
Self-Paced Course	Within 30 days of purchase	More than 25% completed	None
Monthly Subscription	Any time	Any	None (access continues until period end)
Annual Subscription	Within 30 days	Less than 10% content accessed	100% minus processing fees
Annual Subscription	30-90 days	Minimal usage	Prorated minus 15% fee
Annual Subscription	After 90 days	Any	None

This Refund Policy is designed to be fair to both our participants and our organization. We appreciate your understanding and cooperation.